Frequently asked questions

 

1. Stock availability 

In some cases we may have limited stock of each individual item and items are not repeatable. This information is typically added to the product listing. 

 

Please don't hesitate to contact me to check at alison@mokshatrim.co.uk.

Items may also be sold elsewhere and though we endeavour to maintain accurate stock levels, this may not always be possible. 

In cases where stock is not available to satisfy an order, we will contact you and all payments will be refunded in full. 

 

 

2. Ordering multiple metres (ribbon/lace)

 

When multiple metres of an item is ordered these will be sent in a single continuous length where possible.

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Please check the listing for information about the maximum length possible to send in one continuous piece.

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If the item MUST be in one continuous piece please add a note with your order.

 

 

3. Payment 

Secure payment is provided through Paypal, Google Pay, Apple Pay and the payment cards below.

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Please be advised that once an item has been purchased we will require immediate payment. Items will not be processed or despatched until payment has been received. 

 

Items will be posted to the address supplied by the Paypal Account if an item is ordered through Paypal unless otherwise indicated.
 

4. Can I order over the phone? 

This is not a standard service we offer. However, if you wish to purchase over the phone please email us and we will arrange to contact you at a suitable time. 
 

5. Confirmation of Orders

After placing your order we will send a confirmation email to the email address you have supplied. 

 

If for any reason you do not receive your confirmation email, please check your “junk” mail folder. 

 

Once your order has been dispatched we will send a further email confirming that your order is on its way. 
 

6. Shipping

 

We ship both within the UK and to select overseas locations.

 

For more information:

 

• UK

• Overseas

 

 

7. How long will my items take to arrive?

 

We endeavour to despatch items as quickly as possible.Orders placed by 12 noon Monday - Friday where possible will be despatched same day. Orders after 12 noon will be dispatched next working day.

 

For further details see:

 

• UK

• Overseas

 

 

8. My item hasn't arrived. What do I do?

If you have not received your item after 10 working days please contact me at alison@mokshatrim.co.uk.

 

As we have limited stock and items are not repeatable, we cannot guarantee that we can replace items lost in delivery. 
 

9. Can I return items?  

We want you to be happy with your purchase. If there is a problem that we can rectify please contact us. 

You may return your item in it's original condition within 14 days of receipt of your order for a full refund. 

 

Buyer must pay for return delivery.

 

Return delivery charges will not be refunded.

Goods that have been cut, washed or processed by the purchaser will be deemed to have been accepted by the purchaser. 

Please follow the RETURNS PROCESS when returning items. 
 

9. Still not answered your question?

 

Please contact me at alison@mokshatrim.co.uk.